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HDTV Labs Customer Privacy Policy
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We at HDTV Labs value the relationship we have with our customers and are committed to responsible
information-handling practices. It is not necessary to provide any personal information when you visit
the HDTV Labs website, but if you do provide information as part of an e-commerce transaction or during a
product related inquiry, our Customer Privacy Policy covers the collection, use, and disclosure of that
personal information. Please take a moment to learn more about our information practices, including what
type of information is gathered, how the information is used and for what purposes, to whom we disclose
the information, and how we safeguard your personal information. By visiting Hdtvlabs.tv, you are
accepting the practices described in this Privacy Policy.
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The links below provide detailed information about our privacy practices:
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Highlights of Privacy Policy
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Personal Information
◆ We may collect personal information such as your contact, billing, and shipping information. ◆ We collect information regarding your interactions with our Website using cookies. ◆ Personal Information is protected by encrypting it using Secure Socket Layer (SSL) technology prior to transmission over the Internet.
Uses of Information
◆ HDTV Labs does not sell, rent, share, or disclose your personal information to third parties. ◆ We use the information you provide to process transactions, personalize your online experience, and fulfill requests for products, services, and information. ◆ The website contains links to other websites with their own privacy and security policies.
Your Choices
◆ Stop receiving e-mail, direct mail, and phone marketing communications. ◆ Update and correct your personal information.
Important Information
◆ HDTV Labs does not knowingly collect information online from children under 13. ◆ HDTV Labs values our relationship with our customers and we are committed to responsible information-handling practices.
How To Contact Us
◆ Website: Refer to the "Contact Us" page ◆ Phone: 1-877-HDTV-534 or 1-877-438-8534 ◆ E-mail: support@hdtvlabs.tv
◆
Mail:
HDTV Labs
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Collection of Your Personal Information
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HDTV Labs may ask you to provide Personal Information, some optional, some required, on specific pages of the website. We collect information from our customers when registering on our site, placing an order, and when communicating with our Customer Service representatives. This allows us to process orders and provide you with a high level of service. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for future access to your account information.
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Uses of Your Personal Information
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Personal information you provide HDTV Labs helps us continually improve your shopping experience with us. This information is used for purposes including, but not limited to:
· Processing transactions and fulfilling requests for products, services, or information. · Allowing us to more effectively respond to your customer service requests and support needs. · Helping us create a more user-friendly online interface. · Improving the efficiency of our website based on the information and feedback we receive from you. · Forwarding email information and updates pertaining to your order. · Sending other communications that provide you with new product information, current product and service updates, and any special promotions we may be offering.
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Protection of Your Personal Information
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We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. When our registration/order form asks you to enter sensitive information (such as your name, email address, or credit card number), the entered information is encrypted using Secure Socket Layer (SSL) technology prior to transmitting it over the Internet. We also use SSL to allow you to securely view your online account and registration information. Please check our Security Policy for more detailed information on SSL technology. When you create an account on Hdtvlabs.tv, you are required to establish a password. It is important for you to protect against any unauthorized access to your password and to your computer. Please ensure your user name and password remains as confidential as possible by limiting the use of this information by others. Unfortunately, no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. As a result, while we do everything within our power to protect your information, we cannot guarantee its absolute security. We at HDTV Labs continue to assess new technologies and evaluate their ability to provide additional protection of your Personal Information.
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Cookies
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Cookies are small data files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). This enables the website’s or service provider’s systems to recognize your browser and capture certain information. For instance, we use cookies to help us process the items in your Shopping Cart or store them in your Cart between visits, save your preferences for future visits, and compile aggregate data about site traffic and site interaction. This enables us to personalize the website by “remembering” information about your preferences and session. This in turn allows us to provide greater convenience while enhancing your shopping experience each time you interact with us. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. The Help portion of the toolbar on most browsers will tell you how to set this up. Because cookies allow you to take advantage of some of HDTV Labs’ essential features, we recommend that you leave them turned on. While cookies are optional for browsing the website, they are required for registering, logging on, shopping, or adding items to your cart. If you wish to purchase items online or set up an account on Hdtvlabs.tv, you will need to accept an Hdtvlabs.tv cookie. You can always place orders over the telephone or by contacting customer service if you prefer.
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Sharing of Your Personal Information
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Information about our customers is an important part of our business, but we are not in the business of
selling, renting, sharing, or disclosing personal information to others. This does not include trusted
third parties who assist us in operating our website, conducting our business or servicing you, so long
as those parties agree to keep this information confidential. They are authorized to use your information
only to perform the service for which they are hired. Trusted third parties are required to abide by the
terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, and safety of others and ourselves. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. Exchange of information may occur with other companies and organizations for fraud protection and credit risk reduction.
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Links to Other Websites
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This website contains links to other websites that are provided for your convenience. We encourage you to learn about their privacy and security policies before providing them with personal information. Please be aware that HDTV Labs is not responsible for the privacy and security practices of other such sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. This privacy statement applies only to information collected by HDTV Labs and this website.
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Updating Your Personal Information
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HDTV Labs wants your personal information to be accurate and complete. We provide several different methods for you to update this information, but we would not recommend that email be one of them. Since email is not recognized as a secure medium of communication, we request that you do not send personal information to us by email. To update your name, address, phone number and/or e-mail information:
1. If you've created an account on our website, you can update your online account information after logging into your account.
2. Call: 1-877-HDTV-534 or 1-877-438-8534
3.
Write to: HDTV Labs If you send a letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our system and accurately process your request.
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Choices Regarding Your Personal Information
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Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to send special offers and the latest information on products and services to you through these channels unless you request to stop receiving the information by opting out. If you no longer wish to receive these promotional materials, let us know by using any of the methods listed in the previous section to contact us by phone, regular mail, or by using one of the following alternative methods:
1. After logging in and accessing your account, you can change the status of your selection for “OK to Email”.
2. Use the link if provided in an HDTV Labs communication to automatically unsubscribe or simply “Reply” back to the email message and type “unsubscribe” in the subject field.
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Children's Online Privacy
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HDTV Labs recognizes the particular importance of protecting the privacy of children. So, consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of 13. When a user makes a purchase on our website, the user is representing to us that they are indeed an adult. If a child has provided us with personally identifiable information, we ask that a parent or guardian call 1-877-438-8534 and we will delete the information pertaining to the child from our records.
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Contact Us with Questions or Concerns
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If you have any questions or concerns about this privacy policy or would like to contact us for any reason, you can do so at any of the following:
1. Refer to the "Contact Us" page of the website.
2. Call our Customer Service representatives at 1-877-HDTV-534 or 1-877-438-8534
3. Email us at support@hdtvlabs.tv or
4.
Write to: HDTV Labs
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Privacy Policy Changes
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If there are changes to this Privacy Policy, we will post those changes here and update the Privacy Policy modification date below. We reserve the right to modify this privacy policy at any time, so please check the website from time to time for changes in this policy or any of our other policies.
Last updated: 3 August 2010
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